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KMID : 1011620140300010084
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Korean Journal of Food and Cookey Science
2014 Volume.30 No. 1 p.84 ~ p.91
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The Effects of Emotional Labor on Emotional Exhaustion of School Dietitians: Comparison on Level of Self-efficacy
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이해영:Lee Hae-Young
저자없음:No authors listed
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Abstract
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The purpose of this study was to identify the effects of emotional labor on emotional exhaustion among school dietitians according to the level of their self-efficacy. A survey was administered on 300 school dietitians during September 2012 and a total of 277 usable questionnaires were received. The data were analyzed by using the SPSS 18.0 package program. As a result of principal factor analysis for validity test, 26 variables were classified into one factor for self-efficacy, three factors for emotional labor and one factor for emotional exhaustion with a total variance percentage of 67.371%. Internal consistency was estimated by Cronbach’s alpha, which yielded reliability coefficients of 0.922 (self-efficacy), 0.916 (emotional display), 0.806 (surface acting), 0.808 (deep acting) and 0.850 (emotional exhaustion). Subjects were segmented into 2 groups of ‘high self-efficacy’ (n = 159) and ‘low self-efficacy’ (n = 118) according to the cluster analysis for self-efficacy variables. The ‘high self-efficacy’ group exhibited higher education(p < 0.01) and served less lunch meals than other groups (p < 0.05). According to multiple regression analysis, the emotional display proved to be significantly and positively related to emotional exhaustion (β=0.319, p<0.001) in high self-efficacy group. However both emotional display (β=0.233, p<0.05) and surface acting (β=0.262, p<0.01) were positively related to emotional exhaustion in the low self-efficacy group. These results suggest that school dietitians should be more aware of their self-efficacy to relieve the effects of the emotional labor on emotional exhaustion.
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KEYWORD
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emotional labor, emotional exhaustion, self-efficacy, school dietitian
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